Policies

About polymer clay earrings from Texas Sage:

All products are handmade in small batches in my home. With that being said, there may be slight imperfections as they do not come stamped out from a large machine in a factory, but instead from my hands and tools. Only pieces that are of high quality and durability will be sold and mailed to you! Each pair of earrings is assembled with surgical steel posts! 

Orders will be shipped out via USPS within 7-10 business days of purchase. Shipping is a flat rate of $5.50. Usually, packages arrive within 2-3 business days once shipped. Although during this time of COVID, there have been some domestic shipping delays with USPS.


I am responsible for your earrings until you receiving a tracking number that reflects the package has been accepted by the facility. If any issues occur during transit, please contact USPS. 

Any items that are made to order or custom orders will be processed and shipped within 12-14 business days. 

Products that are made from a "slab" in a pattern, hand painted, and marbled may vary between pairs. I cannot guarantee you will get the exact pair in a product picture for these specific pieces, if there are multiple for sale. 

GRAPHIC T-SHIRTS:

Graphic Tee preorders require 2 weeks of processing time after the closing of preorder sales. Please take this into account before purchasing. All shirts are 100% cotton Comfort Colors brand. 

 

RETURNS AND EXCHANGES:

Heaven forbid your package arrives damaged,  but in that case please contact me within 30 days of purchase for replacement. Once I have communicated with you about replacement, please allow 10-12 days for shipping. No returns accepted on custom or made to order pieces. 

Any order places of earrings in a collection that come from a "slab" will not be returnable. Each earring will be of the same pattern or color scheme but pieces will vary. 

Please reach out to me via email if you are unsatisfied in any way with your order. I will do my best to make it right!

 Polymer clay is very durable and flexible, but please do not bend your earrings! If for any reason you break your earrings please contact me via email. 

 

Email us at texassageboutique@gmail.com

Emails will be answered within 3-5 business days!